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About Us
Smiths Detection Service Operations is the customer support activity of Smiths
Detection, the world leader in trace detection of chemical and biological
agents, explosives, narcotics and toxic industrial chemicals, and x-ray identification
of explosives, weapons, contraband and illegal or undeclared goods.
Smiths
Detection Service Operations offers a nationwide repair and technical
support activity that will match all your future customer requirements. This
includes a strategically located field service team, to provide prompt engineering
assistance; a 24/7 technical support helpdesk; and a parts and logistics operation.
In addition you can take advantage of our professional services consultancy
operation, enabling you to obtain best value from your investment in Smiths
Detection equipment.
Smiths Detection provides technologically advanced security solutions, using
the power of trace detection and x-ray imaging, to detect and identify explosives,
chemical & biological agents, weapons and contraband.
Smiths Detection Service Operations Mission Statement
It is the policy of Smiths Detection Service Operations to provide
products and services that conform to all customer requirements, real or implied.
In the application of this objective, all Smiths staff members share the responsibility
for managing customer satisfaction.
Organizationally, we strive to create a company-wide working environment that
fosters continuous improvement in the products and services we provide. To
that end, Smiths Detection employs the following operational philosophies:
- Customer Satisfaction is our highest priority
- Customer Satisfaction is a discipline that combines knowledge with action
- Customer Satisfaction is a group activity and cannot be realized solely
by individuals; it requires teamwork
- Customer Satisfaction is the responsibility of all members of our organization
and they are empowered as a team to achieve it
- Continuous Improvement will only result by identifying and removing the
root cause of the problem, and not the symptom
- The customer is the reason for our existence as a business
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